Support Tools

Appserv Remote Support Client

Please select the appropriate support client for your Operating System.

Remote Support for Windows Remote Support for Windows

Remote Support for OS X Remote Support for OS X

Appserv Desktop Access – Support Manuals

Logging on to the Appserv Desktop Access Website? Click below to view the required Support Manual based on your computer’s Operating System and the Web Browser you prefer to use.

Desktop Access - Windows 10 PCs and Tablets - Google Chrome Web Browser

Desktop Access - Windows PCs - Internet Explorer Web Browser

Desktop Access - Mac OS Devices - Safari Web Browser

Remote Access - RSA Setup Guide - Hard Tokens

Remote Access - RSA Setup Guide - Soft Tokens (iPhone and Android)

Appserv Conversion Utility. (Windows PCs Only)

Download and install the Appserv Conversion Utility to prepare your Windows computer to connect to the Appserv Desktop.

Thawte (DigiCert) Root & Intermediate CA Certificates for SSL

Download the DigiCert Global Root CA Install Root Certificate to resolve issues relating to certificate trust errors.

Download the Thwarte RSA CA 2018 Intermediate Certificate Install Intermediate Certificate to resolve issues relating to certificate trust errors.