Why Appserv?
What makes us different...
Reputation
Appserv has built its reputation servicing a wide range of organisations, including lawyers, healthcare companies, crown entities, importers, service agents, manufacturers, professional services, not-for-profit organisations and retailers. Our existing clients are happy to speak on our behalf:
- "Their customer service people are excellent.... they speak in terms we can understand and are very empathetic. There is a feeling of security, they are always available, they know us really well, there is open communication between us, whoever you talk to will always be able to give you an accurate version of the problem and get it fixed."
- “The hassle factor has been removed – things used to take so long [prior to moving to Appserv] you got a different technician each time, there was no relationship.”
People
IT does not run itself and we have the best people on the job, who will develop an understanding of your business, your team and their specific needs. Appserv has developed a culture of individual and collective responsibility, a team which works well together and has a very low turnover.
Independence
Appserv operates independently of the traditional IT ‘channels’, so you can be sure the advice you receive is based on your needs, not based on the latest product someone wants to force on you.
Investment
Appserv is constantly reviewing software and infrastructure to ensure their business, and your IT, has the right level of investment to ensure it’s comfortably leading edge, you get the benefit from this, without having the CAPEX cost.
Responsibility
Appserv takes complete responsibility for the quality of its services, we are very much aware that the end users experience is dependent on all links in the service delivery chain being up to a suitable standard, so you won’t see any finger pointing, just action.
Partnership and Ethics
Outsourcing your IT should not be taken lightly, it is too important to your success. Appserv’s business model aligns the strategic needs of Appserv with its Customers. Service reliability without the need to “throw more time and money at it” along with ensuring we always act with integrity and a high standard of ethics are the corner stones of developing a sustainable long term partnership.
When your staff have an IT problem they call us and we fix it. They don't need to bother you.
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